The Levelogger Diagnostics Utility can be used for troubleshooting Leveloggers and obtaining information about that Levelogger that can assist the Solinst Technical Support representative to identify and fix any problems you may encounter with your Levelogger. The Diagnostics Utility can be launched from the Utilities menu at the top of the software. The utility can be used to run a selftest, do a Memory Dump and create and email reports.
11.1 Run Diagnostics
Figure 11-1 Run Diagnostics
The Run Diagnostics function reads the following information from the Levelogger:
- Serial Number
- Model Number
- Firmware Version
- Battery Voltage
- Charge Level
- Battery Remaining
- Current Level Reading
- Current Temperature Reading
- Current Conductivity Reading
- Max/Min Temperature Reading
- Max Pressure Reading
- Max Conductivity Reading
- Data Logs Recorded
This information can be used to identify firmware, battery and/or temperature/pressure/conductivity sensor status. This function also performs a series of self-tests on the Levelogger to check for problems with the battery, memory, oscillator, pressure/temperature/conductivity sensors. To execute this function simply click the 'Run Diagnostics' button. If a LTC Levelogger fails the Conductivity Sensor Test, this could mean that you have not calibrated your LTC in a while (~1 year). It is recommended that you perform a conductivity calibration, then 'Run Diagnostics' again. If any of these tests fail then a report should be created by clicking "Email Report"; that will prompt you to save the .txt file, and then send it to service@solinst.com.
Note:
If an LTC Levelogger fails the Conductivity Sensor Test, this could mean that you have not calibrated your LTC in a while (~1 year). It is recommended that you perform a conductivity calibration, then 'Run Diagnostics' again.
This information can be used to identify firmware, battery and/or temperature/ pressure/conductivity sensor problems. This function also performs a series of self-tests on the Levelogger to check for problems with the battery, memory, pressure/temperature/conductivity sensors. If an LTC Levelogger fails the Conductivity Sensor Test, this could mean that you have not calibrated your LTC in a while (~1 year). It is recommended that you perform a conductivity calibration, then 'Run Diagnostics' again. If any of these tests fail then a report should be created and emailed to Solinst Technical Support. To execute this function simply click the 'Run Diagnostics' button.
